Following the furor over a passenger being dragged off of an overbooked flight earlier this month, United Airlines announced Thursday it is implementing 10 changes the company says will "better serve our customers and empower our employees."
The airline will now offer passengers on overbooked planes as much as $10,000 to voluntarily give up their seat; previously, gate agents could dole out no more than $500 to passengers, and site managers could offer as much as $1,350. The company will also hold off on calling law enforcement unless security and safety are at risk, and launch a new automated system to determine which passengers are willing to be bumped from an overbook flight.
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